Artificial Intelligence (AI) transparency statement

1. Purpose

This statement explains how and why AI is used on the Website, how it is governed, and how visitors can contact us. It is modelled on the Australian Government Standard for AI transparency statements (intent, classification, direct public interaction, monitoring and review).

 

2. Scope

• In scope: AI features and AI‑assisted content on the Website.
• Out of scope: Any WorkSec professional or client services delivered off‑site or under contract; those activities are governed separately by our service agreements and internal policies.

3. Definitions

WorkSec uses the Organisation for Economic Co-operation and Development (OECD) AI definition:

 

An AI system is a machine-based system that, for explicit or implicit objectives, infers, from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that can influence physical or virtual environments. Different AI systems vary in their levels of autonomy and adaptiveness after deployment. 

 

4. Alignment with Australia’s AI Ethics Principles

We align Website AI features to Australia’s 8 Artificial Intelligence (AI) Ethics Principles:

1. Human, social & environmental wellbeing
2. Human‑centred values
3. Fairness
4. Privacy protection & security
5. Reliability & safety
6. Transparency & explainability
7. Contestability
8. Accountability
   

 

How we apply this to the Website: Inclusive design and human oversight; bias‑aware content review for sensitive topics; minimal personal data handling; prompt and model testing; clear contact for corrections; and named accountability (Privacy Officer).

 

5. Why and Where We Use AI on this Website

We use AI to improve usability and keep information current. Specifically, AI may be used to:
 

• Text: construct, draft, summarise and review page copy in plain English.
• Visuals: generate, edit/retouch, upscale, colour‑correct, de‑noise, inpaint/outpaint, style‑transfer and composite images/illustrations.
• Search & retrieval: query and surface knowledge‑base/FAQ articles and related content.
• Interactive chat: provide a Website chatbot for navigation help and general information.

We do not use AI on the Website to make automated decisions about individuals, to profile visitors, or for facial/biometric/emotion recognition.

 

6. Classification of our Website AI

Using the Standard’s classification system for AI use, our Website AI maps to:

 

• Usage patterns: Workplace productivity (content creation/editing), Analytics for insights (retrieval/ranking of help articles), and Image processing (synthetic and edited visuals; no biometric identification).
• Domains: Service delivery (public‑facing site/search/chat) and Corporate & enabling (content operations).
• Direct public interaction without a human intermediary: the Website chatbot and on‑site search/suggestion features.

7. User Experience & Limitations

• Human oversight: Core pages undergo human editorial review before publication.
• Accuracy limits: AI can be incorrect, generic or out‑of‑date. Outputs are informational only and not professional advice. Refer to our Website Terms & Conditions for general website disclaimers.
• Escalation: You can contact a human at [email protected] (see Section 12).

8. Website Data Handling

• Providers: WorkSec uses OpenAI and Google Gemini to power some Website features.
• Training controls: WorkSec disables provider training on our prompts and user inputs where such controls are available.
• Inputs: Content you type into chat or search may be processed by those providers to generate a response. Please do not submit confidential or sensitive personal information to these features.
• Retention & cookies: Data handling, retention and cookie practices are governed by our Privacy Policy and Cookie Policy.
• Third‑party material: Where AI surfaces or summarises third‑party content, our Website Terms & Conditions apply.

9. Prohibited Website Uses of AI

WorkSec prohibits, on the Website: automated decision‑making about individuals; biometric/facial/emotion recognition; personalised profiling; targeted advertising based on sensitive data; or any AI use that undermines human rights or creates undue risk.

 

10. Governance, Monitoring & Aafeguards

• Editorial controls: Human review of AI‑assisted text on key pages.
• Guardrails: Prompt configuration, retrieval curation, rate‑limits and abuse filters.
• Quality checks: Regular spot‑checks of chatbot answers and search results; removal or adjustment of prompts, sources or features that underperform or pose risk.
• Negative impact mitigation: If AI content is inaccurate, biased or unsafe, WorkSec will correct or remove it and may add an editor’s note.

These measures align with the Standard’s expectation to monitor effectiveness and protect against negative impacts.

 

11. Compliance

WorkSec manages personal information on the Website in line with its Privacy Policy and applicable laws.

 

This statement is written in plain language and provides a public contact email, consistent with the Standard’s expectations for transparency statements.

 

12. Contestation, Feedback & Contact

If you wish to challenge, correct, or ask about AI‑assisted content on the Website, contact our Privacy Officer at [email protected]. We will acknowledge your request and explain any actions taken.

 

13. Publication & Review

• This statement is published on the Website and linked alongside our privacy documentation.
• Review schedule: at least annually and also whenever a material change to Website AI use occurs, consistent with the government Standard’s review cadence.
• Last updated: 28 October 2025.